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Who we are. EliteUSMD, Inc. (“EliteUSMD,” “we,” “us,” “our,” or the “Company”) is a physician-owned professional medical entity. EliteUSMD holds all physician and provider relationships and is responsible for clinical oversight and for the Good Faith Examinations performed through our network.
Health Covers Inc. is a separate management services organization that provides administrative, credentialing, technology, and billing services to EliteUSMD. Health Covers Inc. does not practice medicine, does not provide medical advice, and does not control clinical decision-making. All clinical decisions are made by licensed providers exercising independent professional judgment.
These Text Messaging Terms govern SMS and MMS messages sent through the EliteUSMD platform. They form part of, and are incorporated into, the Terms of Use.
Patient messages are transactional only. We do not send patients marketing, offers, or promotions. Ever.
Business messages to clinic contacts are a separate program with separate consent, described below. Opting into one does not opt you into the other.
Patient messages (transactional only)
When a clinic initiates a Good Faith Examination, the platform may send the patient an SMS message containing:
- A secure link to join the virtual examination
- The assigned room or session identifier
- A message needed to complete the examination, if the session is interrupted
Frequency. Typically one message per examination. Additional messages are sent only where required to complete the examination.
Content. These messages are strictly transactional. Patients do not receive marketing, promotional offers, discounts, loyalty messages, surveys, or educational campaigns from us.
Consent. The clinic is solely responsible for obtaining the patient’s express written consent to receive SMS messages before entering the patient’s mobile number into the platform. We do not collect patient mobile numbers directly from patients.
Opt out. Reply STOP to any message to stop receiving them. Reply HELP for help. Patients who opt out may need to complete their examination through another method; the clinic will assist.
We do not sell, rent, or share patient mobile numbers with any third party for marketing purposes.
Business messages to clinic contacts
If you are a clinic owner, operator, or staff contact and you have separately opted in, we may send you SMS messages relating to:
- Account and billing notices
- Service and platform updates
- Onboarding and appointment scheduling
- Where you have opted in to marketing specifically, occasional information about our services
Consent is not a condition of purchase. You can use the Services without agreeing to receive marketing messages.
Frequency. Varies. Reply STOP to opt out at any time, or HELP for assistance.
How to opt out
Reply STOP to any message from us to stop receiving further messages in that program. You will receive one final confirmation message.
Reply HELP for assistance or info@eliteusmd.com.
Opting out of one program does not opt you out of the other. Patients and clinic contacts are separate.
Carriers, rates, and delivery
Reply STOP to any message from us to stop receiving further messages in that program. You will receive one final confirmation message.
Reply HELP for assistance or info@eliteusmd.com.
Opting out of one program does not opt you out of the other. Patients and clinic contacts are separate.
How to opt out
Reply STOP to any message from us to stop receiving further messages in that program. You will receive one final confirmation message.
Reply HELP for assistance or info@eliteusmd.com.
Opting out of one program does not opt you out of the other. Patients and clinic contacts are separate.
Carriers, rates, and delivery
Message and data rates may apply. Rates are set by your mobile carrier, not by us.
Not all carriers or devices support all message types. We are not responsible for delayed or undelivered messages caused by carriers, third-party platforms, device settings, or network conditions.
If you change your mobile number, notify us or your clinic so that messages are not sent to the wrong recipient.
Privacy
Mobile numbers and message content are handled under the Privacy Policy. Patient mobile numbers used in connection with an examination are treated as protected health information.
We do not share, sell, or disclose mobile information to third parties or affiliates for marketing or promotional purposes. Mobile information is used only for the communications described above.
Changes
We may update these Text Messaging Terms. Updates take effect when posted. Where required by law, we will obtain fresh consent rather than relying on a posted change.
- Email info@eliteusmd.com